Privacy Policy

Last updated: 27 February 2026

This Privacy Policy ("Policy") applies to individuals visiting the Payskript website, using the Payskript mobile application, and other digital platforms provided by Alkimify companies. It describes how we collect, use, store, and protect your personal data.

Payskript is a trading name of Alkimify LTD, registered in England and Wales (Company Number: 16950573); and Alkimify SARL, registered in Republic of Cameroon (Registration Number: [RC/YA Number]). References to "Payskript", "we", "us", or "our" refer to the relevant Alkimify entity acting as the data controller based on your location.

1. Data Controller

For users in the United Kingdom and Europe:
Alkimify LTD, 3 Chapel Close, London, England, NW10 2DL

For users in Cameroon and Africa:
Alkimify SARL, Rue SURCUF, à côté des recettes des Finances, Douala

For data protection enquiries, contact us at info@alkimify.com.

2. Information We Collect

2.1 Information You Provide

  • Account information: Phone number, name, email address (optional), and PIN during registration.
  • Identity verification (KYC): Government-issued ID, date of birth, nationality, and selfie photograph for identity verification purposes.
  • Transaction data: Details of escrow deals, invoices, payment links, and milestone payments you create or participate in.
  • Communications: Messages exchanged through the Platform's dispute resolution system and customer support interactions.

2.2 Information Collected Automatically

  • Device information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage data: Pages visited, features used, timestamps, and interaction patterns.
  • Location data: Approximate location derived from IP address (we do not collect precise GPS location).
  • Cookies and similar technologies: As described in our Cookie Policy.

2.3 Information from Third Parties

  • Payment providers: Transaction confirmation data from Mobile Money providers (MTN, Orange).
  • Identity verification services: Verification results from our KYC partners.

3. How We Use Your Information

We process your personal data for the following purposes:

  • Service delivery: To create and manage your account, process transactions, facilitate escrow deals, and generate invoices.
  • Identity verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
  • Fraud prevention: To detect and prevent fraudulent activity, including monitoring transaction patterns and maintaining trust scores.
  • Dispute resolution: To review evidence and facilitate fair outcomes when disputes arise between users.
  • Communications: To send transaction notifications, OTP codes, and service updates. Marketing communications are sent only with your consent.
  • Improvement: To analyse usage patterns and improve the Platform's functionality and user experience.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (UK/EU Users)

For users in the United Kingdom and Europe, we process data based on:

  • Contractual necessity: Processing required to provide our services to you (account management, transaction processing, dispute resolution).
  • Legal obligation: Processing required to comply with AML, KYC, and financial regulations.
  • Legitimate interests: Fraud prevention, security monitoring, and service improvement, where these interests are not overridden by your rights.
  • Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

5. Data Sharing

We may share your personal data with:

  • Payment partners: Mobile Money providers (NKWA Pay, MTN, Orange) to process transactions.
  • KYC/AML providers: Identity verification services to confirm your identity.
  • Other users: Limited information (name, trust score) is visible to counterparties in transactions.
  • Law enforcement: When required by law, court order, or to protect our rights and safety.
  • Alkimify entities: Data may be shared between Alkimify LTD and Alkimify SARL for operational purposes.

We do not sell your personal data to third parties. We do not share your data for third-party advertising purposes.

6. International Data Transfers

Your data may be transferred between the United Kingdom and Cameroon, as our services are operated by entities in both jurisdictions. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services and maintain your account.
  • Comply with legal and regulatory obligations (financial records are typically retained for a minimum of 5 years after account closure).
  • Resolve disputes and enforce our agreements.

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
  • Secure storage of credentials and PINs using one-way hashing algorithms.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal data.

9. Your Rights

9.1 UK/EU Users

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data (subject to legal retention requirements).
  • Restriction: Request that we limit processing of your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

9.2 Cameroon Users

Under Cameroon's Law No. 2010/012 on Cybersecurity and Electronic Commerce, you have the right to access, correct, and delete your personal data. Contact us at info@alkimify.com to exercise these rights.

10. Children's Privacy

Payskript is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the Policy was last revised.

12. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

info@alkimify.com

Alkimify LTD
3 Chapel Close, London, England, NW10 2DL
England and Wales

Alkimify SARL
Rue SURCUF, à côté des recettes des Finances, Douala
Republic of Cameroon

UK Users: You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.